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床垫保养方法

2017-09-05

认清保养床垫方法，确保质保服务有效（Mattress care instructions that can help preserve warranty rights）
宜( DO )：选用结构稳固耐用的床架。旧床架如不能支撑床垫重量，可引致床垫下陷变形。

( Do use a supportive, rigid, non-yielding foundation. An old foundation unit may not provide sucient support. Your mattress may become sagged if a non-supportive foundation is used. )

床架中间位置、前、后及两侧均需具足够承托能力。

( Do use a foundation that can fully support the centre, head, foot, and sides of the mattress. )

配置床垫保护套，以免床垫受污损。

( Do use a quilted protector pad on your mattress at all times to avoid stains. )


忌( DO NOT )：请勿移除床垫上的产品标签及标志，以便日后进行质保服务时用于识别。

Do not remove the white law label or the model name label. These labels serve as a means of identication to establish your warranty rights.

请勿折叠或扭曲床垫，亦不可在床垫上站立或跳跃。

Do not bend or fold, stand or jump on the mattress as damage can occur.

请勿使用一般家用清洁剂洗刷床垫，因其可能破坏部分床垫物料。

Do not use cleaning fluids on your mattress; it may damage some of the materials.

艾绿产品质保卡（sleeptherapy Warranty Card）
多谢阁下选购艾绿sleeptherapy®产品。跟全球深信优质寝具能提升睡眠品质的顾客一样，您将享有艾绿带来的顶级睡眠享受。

Thank you for your recent purchase of a sleeptherapy sleep system. With your selection, you join millions of people around the world who believe that a superior sleep system makes a difference in the quality of sleep.

质保服务登记（Warranty Registration）
请浏览艾绿网址www.sleeptherapy.com.cn，在送货日后14天内，登入“客户服务”内“网上质保登记”进行登记。 您亦可填妥本质保卡，在送货日后14天内与发票副本共同寄回本司。跟进质保服务时，须出示购物单据，敬请妥善保存单据正本。

Please visit www.sleeptherapy.com.cn, click ”Customer Service”, then “Online warranty registration” to complete the registration within 14 days after acknowledgement receipt of the product. Alternatively, you may complete and return this warranty card with a copy of invoice to us within 14 days after acknowledgement receipt of the product. Please keep the original sales invoice to validate the warranty.

10年弹簧结构质保服务（10 - Year Limited Warranty）
所有艾绿弹簧床垫及弹簧床架均享有10年期内弹簧结构质保服务。10年质保期将由送货日期起计算，首2年内艾绿将酌情提供免费的产品维修或更换，由第3年首日至第10年，所有维修或更换服务将收取「产品届时售价一成，乘以已购买年期」作为更换费用。 唯质保期内，顾客需缴付更换产品的运输费用。 如相同型号产品或物料缺货，艾绿sleeptherapy®有权以相近的型号或物料取代，售价差额将由顾客承担。

sleeptherapy® mattresses and box springs are covered by a 10-year limited warranty. This warranty only covers product defects of a structural and manufacturing nature. Warranty period starts on the delivery date of the product. During the first two years of the warranty period, www.sleeptherapy will, at its discretion, repair or replace a defective product for free.From the third to the tenth year, a repair or replacement fee will be charged, at the number of years of ownership times one tenth of the prevailing official retail price. Under the warranty period, transportation cost for delivering the replacement will be borne by the customer. In case an identical model or material is not available, sleeptherapy reserves the right to substitute a comparable model or material,and the the price difference shall be borne by the customer.

本质保服务不包括以下各项（This warranty does not apply to and excludes）
  • 个人对床垫软硬程度的喜好。

    Firmness preference of the product.

  • 床垫绵层正常压缩，而压缩少於38mm（约1.5英寸）。

    Normal body impression(s) of 38 mm (~1.5") or less.

  • 个人对床垫软硬程度的喜好。

    Firmness preference of the product.

  • 产品经弄污、燃烧、染色、人为损坏或保养不当，包括坐在床缘上、折叠、扭曲床垫或在床垫上跳跃等。

    A product that is soiled, burnt, stained or has received obvious abuse or improper care, such as sitting on the product's edges,folding, bending,standing or jumping on the product.

  • 表面布料、床侧定型钢丝。

    Cover (fabric), bent borders / grid wires.

  • 床垫边缘手挽。部分床垫两旁装有调整床垫位置用途的手挽。手挽设计不能负重，切勿以手挽搬运或翻调床垫。

    Mattress handles.The handles are designed for positioning the mattress only.Never use the handles to support the weight of the mattress.

  • 床垫因选用承托力欠佳的床架（如网底床架、 「 排骨」 床架），或床架尺码不符而引致的损耗。

    A mattress not used with a proper foundation. Examples of an improper foundation include net or slat type bed frame,a foundation of a different size, and a foundation that provides inadequate support to the mattress etc.

  • 电动按摩床。

    Adjustable bed.

  • 质保服务相关的运输、检查及搬运费用。

    Transportation, inspection, or removal costs of the product.

  • 中国地区以外的质保申请。（产品在中国大陆地区以外使用。）

    Claims made outside China.(Products used outside of mainland China.)

  • 没有完成网上登记或质保卡没有连同发票副本寄回。

    On-line registration is not completed or the warranty card & a copy of invoice have not been returned to Simmons.